David Halfteck on Access IT Automation

Mass Messaging in Minutes for Critical Internal Communications

Thu, 18 Dec 2025 11:45:26 +0100

Internal communication in large enterprise organizations is a challenge. Those challenges are amplified in outages and other critical situations.

In outages and other critical situations, tens of thousands of staff might start looking for answers at the same time. This can overload IT teams with a deluge of support tickets that can’t be responded to.

Countdown to Ignite: Why Symphony Is the Platform Banks & Enterprises Are Talking About?

Fri, 17 Oct 2025 13:52:27 +0100

With just one month to go until Microsoft Ignite, it’s impossible to miss the topic that will be the main focus of conversation, presentation, and persuasion – Artificial Intelligence. On the Ignite homepage, for example, AI is mentioned in five of the eight key topics Microsoft wants to explore during the four-day event.

Access IT Automation Heads to Microsoft Ignite: Let’s Talk DEX at Scale

Thu, 18 Sep 2025 13:58:39 +0100

Two months out from one of the largest technology events on the global calendar, Microsoft Ignite, DEX remains a top priority for tech executives and leaders. As it’s a Microsoft event, there is a heavy emphasis on AI and cloud technologies on the Ignite agenda. But just about every technology or innovation that will be discussed, debated, and demonstrated at Ignite will impact DEX.

A Guide to Building a Scalable Digital Employee Experience (DEX) Strategy

Thu, 21 Aug 2025 10:16:00 +0100

Optimising DEX (digital employee experience) in large enterprise organisations requires a strategic approach. Scalability is where the real challenges arise. After all, it can be relatively straightforward to optimise DEX for a specific cohort of users. Problems arise when you try to scale across the organisation, as different users and cohorts of users will have different requirements, responsibilities, and digital expectations.

The Death of the IT Ticket – How Self-Healing Endpoints Transform IT Support

Tue, 12 Aug 2025 10:55:32 +0100

Let’s be honest – IT ticketing is a pain. Nobody likes it on either side of the equation. Here’s the good news, though: self-healing endpoints can accelerate the end of IT ticketing as you know it in your organisation. It’s the death of the IT ticket, and it’s a loss that few people will mourn.

The Future of DEX – is this the Year of Digital Employee Self-Service?

Mon, 03 Feb 2025 10:47:51 +0100

Most people would give the same answer if asked about the main hype in technology at the moment. That answer would be AI – artificial intelligence. Companies of all sizes and in most industries are looking for ways to transfer that hype into something that can work and deliver tangible benefits.