Case Studies on Access IT Automation

Case Study: Government Agency Uses Symphony for GDPR-Compliant Internal Messaging at Scale

Tue, 06 Jan 2026 11:40:33 +0100

Introduction

The average worker receives 117 emails and 153 Teams messages each day. Statistics like that open up a whole range of issues (including productivity!), but for this case study, we are going to focus on one – internal communication.

How you send internal communications matters, as you don’t want company messages relaying important information to be buried under the almost 300 emails/messages that the average employee receives each day. This is especially true in critical situations where information needs to be distributed quickly, and you need to be sure messages are read and acted upon.

Case Study: Global Bank Cuts IT Tickets by 65% Across 120k Devices

Thu, 28 Aug 2025 15:50:14 +0100

Introduction

Businesses across all industries are becoming more digitalised, with organisations seeking to take advantage of the performance gains that can be achieved with deeper levels of integration, enhanced automation, and better use of data. The problem is that traditional challenges can hold back digital transformation initiatives. IT ticketing is one of those challenges.

Case Study: Intune Application Migration in a Large Financial Services Company

Fri, 01 Aug 2025 10:42:18 +0100

Introduction

This case study demonstrates how to successfully and cost-effectively migrate from SCCM to Intune. The company that is the subject of this case study is a large financial services company. The move from SCCM to Intune was a pivotal component of its strategy to migrate users from physical devices to the Microsoft virtual desktop solution, Windows 365.

Case Study: Automated Application Management Accelerates Cloud Desktop Migration By 12 Months

Thu, 24 Jul 2025 16:26:58 +0100

Introduction

Project dependencies are a significant challenge when working to achieve both corporate and technology objectives. This challenge of project dependencies was faced by our client, a large regional bank in the US. Its primary objectives, including reducing operating costs, were being held back because of the time-consuming and resource-intensive technical realities of the initiative, especially in relation to application management. Automation was the solution.