Editors on Access IT Automation

How To Save $1.5 Million A Year Per 10,000 Users On Password Resets With Access Symphony

Tue, 29 Mar 2022 17:33:45 +0100

META Group estimates that IT help desks on average receive 21 calls for help per user per year! If you have 10,000 users, that is 210,000 IT support tickets a year. Gartner estimates that 40% of IT help desk tickets are related to passwords, e.g., requests to reset a forgotten or lost password. Given that the cost of an L1 support ticket is between $8 and $18, an organization handling 210,000 support tickets a year could spend anywhere between $672,000 and $1,512,000 just to reset passwords!

Better Connected – Access IT Automation Launches Technical Partnership with ReadyWorks

Fri, 14 Jan 2022 00:00:00 +0100

Access IT Automation has partnered with industry leader ReadyWorks to automatically reduce IT cost and risks associated with Windows servicing.

Access IT Automation, an industry leader in automated application packaging and testing, endpoint management, and IT visualization is thrilled to announce its latest technological partnership with, ReadyWorks, a digital platform conductor (DPC) that leverages AI and intelligent automation to reduce the risk and cost of IT infrastructure transformation.

New Version Of Symphony Prepares Your Enterprise For Modern Desktop

Thu, 16 Dec 2021 00:00:00 +0100

With Windows 10 updates slowing down to once a year and going end-of-life in 2025 plus Windows 11 being in full swing with it already taking ten percent of the market share since its launch, adapting to the Modern Desktop world is more important than ever. That is why we are constantly adding functionality and upgrading our product lineup so that you can continue to seamlessly automate your IT tasks, such as migrating to a new/updated OS, fixing issues, etc.

Access Capture Showcases Exceptional Performance Testing & Monitoring Capabilities

Tue, 16 Nov 2021 00:00:00 +0100

Is your application performance making your end-users less productive and costing you money? Recently, over a 24 hour period, our Access Symphony client was run from an Access Capture managed VM (Virtual Machine) with automated performance metrics captured. Access Capture showed exceptional automated performance testing results, which we believe, could be the answer to your productivity issues.

What Is Modern Desktop Enablement?

Fri, 15 Oct 2021 00:00:00 +0100

Little did Microsoft know how much the world would need to rely on something they, in 2015, coined the “Modern Desktop” to describe a Microsoft 365, Windows 10, and Office 365 ProPlus based desktop. Its purpose is to let employees work from anywhere productively as they collaborate with their teammates while always staying up-to-date, secure, and compliant.